FAQ
Payment
We accept a variety of payment methods including:
- Pay on Delivery allows for payment in cash, or with a credit/debit card, bank transfer, or Mastercard upon delivery.
- Online Payment accepts payment through Mastercard, Visa cards, and bank transfers.
- Buy Now Pay Later (BNPL) allows you to buy now and pay later with convenient options.
- Mobile Money enjoy the convenience of paying with or without your wallet using options like Opay and PalmPay at checkout.
- Vouchers allow you to pay using a voucher code.
AnythingKit prioritizes customer payment security with encryption, and secure servers. Regular monitoring and auditing are also performed to maintain a secure environment for transactions.
Yes, you can pay for your orders in cash upon delivery on AnythingKit. You can choose to pay in cash or opt for other payment options such as a credit/debit card, bank transfer, or Mastercard payment – all without the need to enter payment information beforehand.
If you have been charged twice for the same order, you can contact AnythingKit customer service for assistance in resolving the issue. They can be reached through the Live Chat.
Please provide the following information to AnythingKit customer service when reporting a double charge:
- Your name and email address used to place the order.
- Order number and date of purchase.
- Details of the double charge (amount, date, and transaction number).
AnythingKit customer service will assist you in resolving the issue and arranging for a refund if applicable.
You can check the status of your payment by following these steps:
Step 1: Go to the “Orders” section in your account dashboard.
Step 2: Find the order in question and check its status. If the payment has been processed successfully, the order status should be “Confirmed.”
You will also receive a confirmation email from AnythingKit after a successful payment. If you do not receive a confirmation email, or if you have any concerns about your payment, you can contact AnythingKit customer service via our livechat.
Pay on delivery is a cashless payment option that allows you to pay for your AnythingKit orders upon delivery. You can pay with your credit/debit card, bank transfer, or Mastercard.
If the order hasn’t been shipped yet, you can cancel your order and get a refund.
Most payments on AnythingKit are processed immediately when completed. However, specific processing times may vary depending on the payment method.
To ensure that your payment is processed quickly, we recommend that you double-check all the information before completing the checkout. If you are experiencing an issue with your payment, please contact our customer service team for further assistance.
Most payments on AnythingKit are processed immediately when completed. However, specific processing times may vary depending on the payment method.
To ensure that your payment is processed quickly, we recommend that you double-check all the information before completing the checkout. If you are experiencing an issue with your payment, please contact our customer service team for further assistance.
Vouchers
AnythingKit Coupon are codes that provide customers with exclusive discounts on their purchases made on the AnythingKit website. Additionally, these codes can be issued as a form of refund for canceled or returned orders made through specific payment methods. With AnythingKit Coupon, customers can maximize their savings and have a seamless shopping experience.
To use your AnythingKit Coupon, follow these simple steps:
- Log into your AnythingKit account.
- Go to the “Account” section in the top right menu.
- Select “Coupon” to view all vouchers linked to your account. You may also have received a voucher code via email or social media.
- Copy the coupon code you want to use.
- During checkout: after you have confirmed your delivery details , please paste your code in the “Enter code here” field under the “Order Summary” section and click “Apply”.
- Your order total will be updated with the coupon’s discount value, and you can proceed with your order by clicking “Confirm”.
It’s that easy! With AnythingKit Coupons, you can enjoy extra savings on your purchases.
Unfortunately, you cannot use multiple coupons at once. You can only use one coupon per order. We suggest you choose the best voucher for your purchase and make the most of the discount it offers.
You can check the coupon’s status in your AnythingKit account, under the “Coupons” section. If the coupon has expired or has already been redeemed, it will not be listed there. In addition, reactivation of the coupon code may not be possible.
Some coupons may have restrictions, such as being only valid for specific products or categories. The terms and conditions of the coupon will indicate any such restrictions.
If you’re facing an error while trying to apply a coupon code on AnythingKit, here are some common reasons why coupon codes might not work and how to resolve them:
- Incorrect code: Please double-check that the code you entered is correct and free of spaces or special characters.
- Account specific: Coupon codes are linked to your AnythingKit account and cannot be used by another account. If the code was received from someone else, it won’t work for you.
- Already redeemed: Each coupon code can only be used once. If you have already redeemed the code, it will no longer be valid.
- Expired: Coupon codes have a limited validity period. If the code has expired, it won’t work.
- Maximum redemptions reached: Some coupon codes have a maximum number of redemptions. If the maximum has been reached, the code won’t work.
The conditions for using coupon codes, including any minimum order values, may vary. For more information on the specific conditions for your coupon, please visit the “Coupons” section in your account.
Shipping & Returns
Your order will be delivered on or before the delivery date stipulated at the checkout page and in the confirmation email sent.
To check the delivery status of your order, you can follow these steps:
Step 1: Log in to your account.
Step 2: Click on the “My Account” button and select “ORDERS” from the dropdown menu.
Step 3: Locate the order for which you want to check the delivery status and click on the “See Details” button.
Step 4: On the order details page, you will be able to see the delivery status under the “Order Information” section. The delivery status will indicate if the order has been shipped, is in transit, or has been delivered.
Step 5: If the delivery status is “Shipped,” you can click on the “Track Package” button to view the delivery tracking information.
Step 6: If you have any concerns about the delivery status, you can contact Jumia’s customer service team by clicking on the “Help” button at the top right of the page and selecting “Live Chat” from the dropdown menu.
Note: When you place an order, you are provided with a delivery timeline.
On the day of delivery, the delivery agent will also call you.
If you are not available to receive your delivery, you have the following options:
• Contact the delivery agent to reschedule the delivery for a more convenient time. (Note that the item can only be kept for a limited time before it is canceled as failed delivery.)
• If you are unable to arrange for an alternative delivery, you can contact our customer service team to request a rescheduling of the delivery. You can reach them by clicking on the “Help” button at the top right of the page and selecting “Live Chat” from the drop down menu.
Note: It is not possible to change the delivery address once an order is placed. Jumia will make a total of 2 attempts to deliver the package before canceling your order. You will be notified before they make the second attempt, so it’s important to remain available to avoid order cancellation.
Once the order has been placed, it is not possible to make changes to the delivery information.
It is important to carefully review and confirm the accuracy of your delivery information, such as your address and phone number, before placing an order on AnythingKit. To make sure that your order is delivered properly, please double-check your delivery information on the checkout page.
The delivery fee is the cost incurred by AnythingKit and its logistics partners for delivering your order to the selected address. The delivery fee amount can vary based on factors such as your geographic location, the delivery method chosen, the shipment method, and the size or category of the product ordered. You can review the delivery fee before placing your order on the product page and during the checkout process.
If your delivery has not arrived within the estimated time frame, you can follow these steps:
- Check the order information page in your AnythingKit account for any updates on the delivery status.
- Monitor communication sent through push notifications, emails for any updates on the delivery status of your order.
- Contact the delivery agent by using the contact information provided in the email sent to you when your package is “out for delivery”.
- If you are unable to reach the delivery agent, or if the delivery status has not been updated, you can reach out to AnythingKit’s customer service team for assistance via our live chat.
Note: We will work with you to ensure that your delivery arrives as soon as possible, so it is important to reach out to us if you have any concerns or questions regarding the delivery of your order.
To contact AnythingKit regarding a problem with your delivery, you have the following options:
• Live Chat support on the website.
• Calling the phone support line at +2347012929844 (available Monday to Sunday, 8am to 8pm)
In case your delivery arrives damaged, reach out to our customer service team through Live Chat with details about the damage. Our customer service representatives will assist you in resolving the issue and, if eligible, arrange for a refund. Remember to promptly inspect your delivery upon arrival and report any damages.
Our delivery associate has clear visibility on your delivery address as inputted at time of order placement. Therefore, they should not request any additional information including your location. However, should the address be incomplete or incorrect they may get in touch with you to confirm the address and avoid delivery failure
We take customer satisfaction seriously. If you’re unhappy with the service provided by our delivery agent please contact us via our livechat to report the incident, so we can take the necessary corrective actions.
Payment has to be made before packages may be opened. Not to worry though when you shop on AnythingKit you can always return an item as long as you meet the return eligibility criteria. More information can be found here.
Once an order has been placed, the delivery method cannot be changed. We recommend you verify the delivery details including timelines, and shipping fees on the checkout page prior to placing your order.
Returns & Refunds
AnythingKit accepts returns for ALL eligible items within 7 days after delivery. To be eligible for a return, the product must be in its original condition and packaging, with all accessories and tags still intact.
It’s important to note that some categories, may not be eligible for return.
You may review the full returns and refund policy HERE.
Step 1: Log in to your AnythingKit account and go to Orders.
Step 2: Click on the order of the item(s) you want to return.
Step 3: Select the item(s) you want to return and provide a reason for the return. Give more details to help us understand the issue.
Step 4: Choose your preferred refund method.
Step 5: Select your preferred pickup station.
Step 6: Review your information and submit your return request.
If you receive a damaged or defective item, you can initiate a return by going to “Orders” in your AnythingKit account. AnythingKit will process a refund for the item.
It typically takes 1-8 business days to process a return and refund on AnythingKit.
The refund process begins after we have completed the evaluation of your returned product. Once your claim is validated, AnythingKit will proceed with the refund, it may take 3 to 10 business days for your bank to process and credit the funds back to your account.
– For Bank cards (Visa/Mastercard), the refund narration will be RFND.
– For Verve cards, the refund narration will be Customer Ref.
– For Bank transfers, the refund narration will be AnythingKit Refund.
– For Mobile Money, the refund narration will reflect the specific payment instrument utilized.
– For Paystack, the refund narration will be Paystack Finance refund.
If you used Coupon to pay, the refund coupon will be processed within 24 hours and sent to your email
Your return request was declined by the AnythingKit Quality Check Team because the eligibility conditions for return were not met, or the return claim could not be confirmed after thorough testing. This may have occurred if you returned the item without its original packaging, or if an unsealed product (such as a phone or laptop) was returned but found to be functional. If you choose not to accept the returned item, it will be held in AnythingKit’s warehouse for 60 days. After this time, if the item is not claimed, it will be forfeited and become the property of AnythingKit, and no refund will be issued.
The warranty information for a product can be found on its listing page on AnythingKit. For more information on how to claim a warranty, please follow this link.
Currently, AnythingKit does not offer an exchange option for items. However, you can still return an item and receive a full refund if your return claim is found to be valid.
We apologize for the inconvenience. All refunds are processed to reflect the original amount paid for the order. If you believe the amount you received is incorrect, please reach out to us for further investigation and resolution via Live Chat.
You can keep track of your return status through email, push notifications and SMS updates from AnythingKit. Additionally, you can also check our return timelines for further information.
Kindly drop off your item at the nearest pickup station as we no longer offer the reverse pickup service. If you have questions or need assistance, feel free to contact us.
In order to cancel your return request, please contact us via Live chat. If you have already been contacted for pickup, you may request the delivery associate to cancel it for you on your behalf.
For items purchased on sale the amount refunded will be the exact amount paid and not its original value.
Example: If you purchased an item on sale for [N2000] and its original value was [N4000], we will refund you [N2000].
If you used a AnythingKit refund coupon to partially pay for an order, we will refund you the full amount of the purchase, including the amount of the coupon.
For example, if you purchased an item for N4000 and used a N2000 refund voucher to pay for it, we will refund you N4000. The refund will be made to the same payment method used to purchase the order.
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